Front Office Supervisor

The Anthony Hotel | Lombok

An old place with a new look. A few years ago, the monastery was converted into a hotel, and more recently, the hotel has come under new management. With us, you’ll find authenticity with a personal approach. We aim to be a place for the local community, the rest of Utrecht, and tourists. We strongly believe in connecting international guests with the local environment.

At Kanaalstraat 197, you’ll find the only hotel in Lombok, featuring stained glass, old wooden beams, a beautiful courtyard, a restaurant, a bar, and a chapel over 100 years old for events. From morning to evening, we have a fascinating mix of people coming and going. Hotel guests, neighborhood residents, creative freelancers, students, businesspeople. At our place, you can eat, sleep, work, meet, drink, or just drop by and end up staying. All day. Every day.

The reception is the crossroads where everyone comes together. Do you enjoy working in an international environment and being around people? Then you might be the new reception and reservations colleague we are looking for.

Are you:

• Living in Utrecht, Lombok, or nearby?
• Independent, responsible, and guest-oriented?
• A true team player and dependable?

This is what your day looks like:
Before your shift, you check in with your colleagues and then clock in. The atmosphere in our hotel is guest-oriented, yet certainly not formal. With us, you can be yourself. When you start with us, you are the face of the hotel and greet all guests with a smile. Additionally, you are the point of contact for all other visitors to the building. Does a guest want to rent a bike? You make sure it’s arranged. Does someone want to reserve a table in the restaurant for tonight? ? No problem, you handle that too. You might also make a delicious cappuccino for guests who are waiting. Additionally, you answer incoming questions via email and phone, perform light administrative tasks, and make room reservations. In case of emergencies, you are the first to act and implement the company emergency plan. No two days are the same.

Other tasks include (among others):

• Managing, leading, motivating, and training staff;
• Ensuring work and quality procedures, as well as periodically conducting checks on them;
• Executing projects aimed at improving guest satisfaction and carrying out administrative tasks.

Want to stick around after your shift? You’re not the only one. Working in one of the oldest spots in Lombok is enjoyable but savoring it with a closing drink might be even better. Not ready to head home? No problem! As an employee, you receive discounts on everything (rooms, food, and drinks) at the hotel.

We also find it important that you:

• Efficient work habits, reliability, and contributing to team spirit
• Are willing to work evenings and weekends
• Experience in a similar role
• Experience with the PMS system (Mews) is a plus

What we offer:

This is a position for 4 to 5 days per week. Salary is in accordance with the hospitality CAO and commensurate with your responsibilities and experience. As an employee of The Anthony, you can stay at the hotel for free once a year. We believe it’s important that our team is as diverse as the neighborhood itself, and we are building a diverse and inclusive staff. This vacancy is open to any candidate who recognizes themselves in this description.

Are you the front office supervisor we are looking for? Apply now at hr@theanthony.nl.

Acquisition in response to this advertisement is not appreciated.